SW claims they pride themselves on good customer service so, now would be a good time to show it. There has to be a reasonable fix for this. Have your IT people contact PayPal and resolve the problem. I use PayPal for all types of transactions and never have problems. One of the main reasons I fly on SW is because of the PayPal credit convenience. Finally, they tell me you have to use a different form of payment. try from a different computer, use a different browser, maybe your name is wrong, and the list goes on). I've talked with SW reps and each one has some lame excuse or solutions (i.e. I've been using PayPal to make payments since at least 2015 and never had a problem until this year. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-80).Reference code: SW9999992-AAAA-1hjiNreWRo-7CCUxIxR6TQ Occurred on: 12:47:07 If this is the first time you have seen this message, please go back and try again. We are currently unable to complete your request due to an undefined error.If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved." as indicated by a Community Moderator on 12/28/16 Each time I have received the same error message and spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-80), Southwest Customer Relations (1-85), PayPal Customer Service (1-88) and PayPal Credit Customer Service (1-86). I have also attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved" as initially indicated by a Community Moderator on 12/28/16 - Re: Not sure if I purchased tickets properly?Īfter your post almost 1 month ago (and it appears even longer - see post from 12/26/16) unfortunately it appears that the same issue is occurring between Southwest Airlines and PayPal Credit. So the bottom line is.it appears that and PayPal are not playing well together and there has not been a representative on either side of the issue that feels it is important enough to address or fix the problem. credit card) therefore it appears that Southwest Airlines does not view this as an immediate problem that needs to be addressed. Southwest Airlines) because their "quick fix" is to simple advise the customer to use another form of payment (i.e. This issue is not causing a loss in revenue to the merchant (i.e. I recommended to the PayPal Credit representative that PayPal may want to create an "escalated/elevated ticket" to their Accounts Department and/or IT Department to resolve the problem because at this point they are losing money because Southwest is advising customers to use another for of payment (i.e. When I requested the telephone number(s), I was told that PayPal could not provide me with the contact information. I just spoke with a PayPal Credit representative who informed me that the problem "may be" with the Southwest Airlines system not connecting with the PayPal system on the "merchant side." It was explained that the only way to "possibly" resolve the issue would be if someone from the Southwest Airlines (Merchant Support) IT Department contacted someone in the PayPal in a management position (over PayPal Accounts or the IT Department). Reference code: SW9999992-AAAA-kOYIXdRQSiqlaDOnjnQN6Q Occurred on: 09:28:47Īnd spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-80), Southwest Customer Relations (1-85), PayPal Customer Service (1-88) and PayPal Credit Customer Service (1-86).If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-80).
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